Case Study: Consolidation of customer service centres. The Situation: A Life Insurance Company with autonomous state based-offices was facing market share erosion. Our Solution: I investigated how each location was operating and the differences between locations. During this analysis I

Case Study: Failing to learn from the past, guarantees failure today. The Situation: During a regular review, APRA commented on inconsistencies in post implementation reviews and recommended enhancing project methodology. Although the project management methodology included guidelines for a Post

Case Study: Battling the detail and overcoming mass confusion to find a path forward. The Situation: Four projects had been running separately and a new program director wanted to take a basic project office and transform it to support the

Case Study: How to avoid chaos and get international teams working together. The Situation: A new system was sold to replace unreliable discrete systems, transform the operations of a regional UK healthcare group and thereby reduce the risk of inappropriate

Case Study: Should it be killed or could it be saved? The Situation: A history of haste in planning and a poor grasp of business processes caused the forecast cost of a financial services IT system replacement to blow out